My Product Data Export Doesn't Work

Product data exports are available to the site administrator and the project owner^* to be downloaded as a CSV file containing all transactions made on products associated with the crowdfunding projects. This will include supporter name, transaction details, and if enabled, shipping addresses.

Problem: The download doesn't start

Possible solutions:

1. Confirm that there are orders associated with the product. A download file will not generate if there are no orders available.
2. Is Javascript enabled in the browser? Try using a different browser than normally used.
3. Check for errors in the console (JS) and/or debug.log (PHP) in case of conflicts with other plugins, theme. Debugging by changing themes and/or temporarily disabling plugins may be required to find the source of the conflict.

Problem: The CSV is empty

Possible solutions:

1. Ensure that the character encoding of the database is set to UTF8. UTF8 is the standard character encoding for WordPress.
2. Check server configurations:
   1. Check the PHP. ini for allow_url_fopen and allow_url_include . Both should be set to On for WordPress.
   2. Check for gzip.compression status of the server configuration.
3. Ensure that the program being used to open the CSV can actually read CSV filetypes. Some free / open source programs are not compatible with data in a CSV formats.

^* Enterprise licene with creator permissions enabled