No emails being sent
Transactional emails are an important part of operating not only the website but the ecommerce portion of the crowdfunding operation. Transactional emails include registration confirmations, password reset requests, receipts, and other automated email notifications.
Is the site sending any emails at all?
Test to determine if the site is sending any email by logging out and requesting a WP password reset email. Don't complete the password reset process—we just need to see if the email is sent. Don't forget to check the Spam folder.
Is the email received at the entered address?
- If no, then it is likely the web hosting is not configured correctly to send PHP emails (i.e. the PHP library
mail()has not been activated), the DNS and/or MX records have not been set to send emails, or other setting (firewall, security protocol) within the hosting environment. These issues will need to be addressed by the hosting provider.
If transactional emails are not available thorugh the hosting provider, the WP SMTP Mail plugin can be used with a 3rd party provider such as SendGrid or Gmail to send transactional emails.
- If yes, then proceed to the next tests.
My site sends WP emails but not IgnitionDeck ones
If WooCommerce is being used with IgnitionDeck, troubleshooting of account and ecommerce emails must be done within WooCommerce as that will be the plugin responsible for generating those emails: WC Email Troubleshooting guide.
Is there a valid email address entered into IDC » General Settings » Receipt Settings? Transactional emails can not be sent by IgnitionDeck if there isn't a valid Send From address provided.
Valid email address Are there any debugging errors being generated when an email is triggered. Please see Debugging in WP for instructions on how to enable and generate a debug.log for errors. The debug.log will show possible code conflicts or server configuration issues blocking the emails.
Resolving errors in the log will depend on the nature of the error.
Often times, the quickest method to resolve transactional email sending issues is to employ a transactional email plugin such as WP SMTP Mail*.