My license will not validate
The IgnitionDeck license will support both a single live domain and a production/staging environment* simultaneously.
Validation Error messages
- License expired message Please follow the link in the message to renew your existing IgnitionDeck license key
- Activation limit message IgnitionDeck permits both a live site and a local development site. Please follow the link in the message to remove any unneeded URL registration. If you are using a staging/development environment provided by your web host, please contact IgnitionDeck Support for assistance
- Expiry date of 1970 Please click the Activate button to force a license refresh
How to fix an IgnitionDeck license not validating
- Ensure that the license has not been activated on another domain already.
- The license can be managed by logging into the account on members.ignitiondeck.com
Navigate to the Licenses/Downloads tab and click on the Manage Sites button located under the license key
Manage sites from members.ignitiondeck.com
On the next screen, click the Deactivate site link to remove the domain no longer in use
Deactivate license validation on members.igntiondeck.com Enter the new domain and click the Add Site button, or click the Validate button within the IgnitionDeck » Dashboard » Update tab
Register new domain on members.igntiondeck.com
* Hosting providers that support the staging environment with the IgnitionDeck license
| WP Engine | InstaWP | Cloudways |
| Kinsta | GoDaddy | FlyWheel |
| BlueHost | HostGator | SiteGround |
If your hosting providers is not listed here, you can create a staging subdomain using the following naming convention which is supported by the licensing logic:
| *.staging.example.org | *.test.example.org |
| staging-*.example.org | dev.example.org |
If your host is not on the above list and you are unable to activate the license on both a live and staging environment on your preferred host, please reach out to our support for assistance.
Good to know!
- Localhost (127.0.0.1) validations do not count toward the license registration limit.
General License Validate Issues
- Please check to make sure that cURL is installed and working properly on the server. Licenses will fail to validate if this isn’t working.
- An easy way to check what extensions are running on the server is to visit the Tools » Site Health » Info tab within the WP admin. Navigate to the Server accordian and look for the
cURL versionthat is active on the site. If this is missing or out of date, it needs to be addressed on the hosting side. - Alternatively, create a php file on theserver that contains the following code. When loading the page in the browser, it will show comprehensive server information.
<? phpinfo(); ?>Most hosting accounts allow you to choose between versions of PHP. Minimum version is 7.4+
- An easy way to check what extensions are running on the server is to visit the Tools » Site Health » Info tab within the WP admin. Navigate to the Server accordian and look for the
- Ask the hosting provider to make sure they don’t have any firewalls or IP controls in place preventing your web site from communicating with members.ignitiondeck.com. A whitelist may be required.