My license will not validate

The IgnitionDeck license will support both a live and production/staging environment^*.

How to fix an Enterprise license not validating

• Ensure that the license has not been activated on another domain already.
  • The license can be managed by logging into the account on members.ignitiondeck.com

  • Navigate to the Licenses/Downloads tab and click on the Manage Sites button located under the license key

    

  • On the next screen, click the Deactivate site link to remove the domain no longer in use

    

  • Enter the new domain and click the Add Site button, or click the Validate button within the IgnitionDeck » Dashboard » Update tab

    

    

General License Validate Issues

• Please check to make sure that cURL is installed and working properly on the server. Licenses will fail to validate if this isn’t working.  
  • An easy way to check what extensions are running on the server is to visit the Tools » Site Health » Info tab within the WP admin. Navigate to the Server accordian and look for the cURL version that is active on the site. If this is missing or out of date, it needs to be addressed on the hosting side.
  • Alternatively, create a php file on theserver that contains the following code.  When loading the page in the browser, it will show comprehensive server information. <? phpinfo(); ?> Most hosting accounts allow you to choose between versions of PHP. Minimum version is 7.4+
• Ask the hosting provider to make sure they don’t have any firewalls or IP controls in place preventing your web site from communicating with members.ignitiondeck.com. A whitelist may be required.

* Hosting providers that support the staging environment with the IgnitionDeck license

If your host is not on the above list and you are unable to activate the license on both a live and staging environment on your preferred host, please reach out to our support for assistance.